Refund & Returns Policy

At Solar Music Brass & Woodwind, we want you to be happy with your purchase. We comply with the Australian Consumer Law (ACL) and respect all consumer rights and guarantees provided by law.

Faulty or Defective Products

If a product you purchase from us has a problem, please contact us as soon as reasonably possible.

Depending on the nature and severity of the problem, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.

Where a product has a major failure, you may choose between a refund or replacement. Where the failure is not major, we may repair the product or provide another appropriate remedy in accordance with the ACL.

We may need to inspect or assess the product before determining the appropriate remedy.

If a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse any reasonable return costs you have incurred where required by law.

Change of Mind

Unless otherwise stated, we are not required to provide a refund or exchange simply because you have changed your mind, selected the wrong product, or no longer want the item.

However, this does not affect your rights under the Australian Consumer Law.

Sale Items

Sale and discounted products are covered by the same consumer guarantees under the Australian Consumer Law. A discounted price does not remove or reduce your legal rights where a product has a fault or otherwise fails to meet the consumer guarantees.

Musical Instruments and Used Instruments

Musical instruments, including pre-owned instruments, are sold with any faults or limitations that have been specifically disclosed in the product description.

A disclosed fault or condition does not prevent you from exercising your consumer guarantee rights in relation to a separate problem that was not disclosed at the time of purchase.

Services and Repairs

Our repair and servicing work is covered by the consumer guarantees applicable to services under the Australian Consumer Law.

If a service does not meet the applicable consumer guarantees, we will provide an appropriate remedy as required by law. Depending on the circumstances, this may include rectifying the service within a reasonable time or, where applicable, cancellation and a refund of the unused portion of the service.

How to Request a Refund or Remedy

Please contact Solar Music Brass & Woodwind with:

• Your name and contact details

• Your order or invoice number

• Details of the product or service

• A description of the problem

• Photographs or other information where relevant

We will assess the issue and work with you to provide the appropriate remedy.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@solarmusic.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@solarmusic.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@solarmusic.com.au.

goods fail to be of acceptable quality and the failure does not amount to a major failure.

For major failures with services, you are entitled to cancel your service contract and receive a refund for the unused portion, or compensation for its reduced value.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.